Frequently asked questions
Q: WHAT ARE YOUR HOURS?
Open Daily: 11a - 7p
Thanksgiving Eve: 11a-4p
Thanksgiving Day: Closed
Dec 18th: 11a-5p (closing early for staff holiday party)
Christmas Eve: 11a-4p
Christmas Day: Closed
Day After Christmas: Closed
New Years Eve: 11a-4p
New Years Day: Closed
Q: WHAT SIZES DO YOU CARRY?
Our current size ranges include bras in 30-44, A-L. Our underwear and loungewear size range includes XS-XXXL.
Q: how can i get a fitting?
While we're offering walk-in fittings again, we are keeping our distance a little more than in the past. Our fitting rooms are restricted to one person per room and masks must be worn the whole time. Please be mindful of the time spent in the fitting rooms for other customers who may be waiting.
Q: HOW CAN I FIND MY SIZE FROM HOME?
We will soon be offering virtual consultations and fittings. Be the first to know when these are available.
BE THE FIRST TO KNOW
What to expect from a fitting.
You can either walk in or schedule a fitting. We don't use measuring tape in store, as it is hard to get an accurate size that way. Instead we go off of the most recent size you find works best for you. We will have you try on several sizes and styles to get exactly the right fit for the styles of bras you are looking for. You may be different sizes in different bras, as every style and brand run slightly differently, similar to jeans. Fittings take anywhere from 20 minutes to 1 hour.
Q: HOW DO I CARE FOR MY BRAS?
We recommend always hand washing your bras and underwear with lingerie specific wash. Never put your intimates in the dryer!
LINGERIE CARE GUIDELINES
Q: WHERE'S MY ORDER?
Try logging into your account to find tracking. If you need more assistance please email us with your order number (if you have one) or your question. We'll get back to you within 48 hours.
Q: DO YOU HAVE MY PAST PURCHASES ON ORDER?
We should! Email our team with your name and any details you think will help. We'll respond with your info or account details within 48 hours.
CONTACT US HERE
or email us at firstname.lastname@example.org
Q: MY STORE CREDIT ISN'T WORKING ONLINE, CAN YOU HELP?
Please email us the 16 digit code on the upper right-hand corner of your card. We'll set up a code and email you when it's ready for you to use.